Codes

Below you will find details for our various response codes.

Code	Description
too-many-sandbox-connections	Limit reached for sandbox connections You have reached the limit for sandbox connections. Reach out to [email protected] to reset your account.

invalid-credentials	Invalid Attribute Cannot login to target institution using supplied credentials. Please check credentials and try again.

	Introduced new granularity for invalid-credentials code. These are the possible `title` and `detail` scenarios for invalid-credentials - see JSON examples _ invalid-credentials - existing generic title and detail message, fallback where no cases match from below _ [new] title and detail message for: invalid-username-or-password _ [new] title and detail message for: locked-account _ [new] title and detail message for: multi-factor-authentication

internal-server-error	Server Error Internal server error All endpoints

access-denied	Access denied Token has expired

invalid-authorization-token	Unauthorized Invalid authorization token. Check details message.

parameter-not-supplied	Missing Attribute Required parameter not supplied. Check details and source message. e.g. One of 'email' or 'mobile' is required.

parameter-not-valid	Invalid Attribute Parameter value is not valid. Check details and source message. e.g. Provided mobile is in bad format. User ID value is not valid

resource-not-found	Invalid Attribute Requested resource is not found. Check details message.

resource-already-exists	Invalid Attribute Resource already exists. Check details message.

invalid-content	Invalid Attribute Invalid request content. Check details message. e.g. empty request body

unsupported-content-type	Invalid Attribute Requested content type is not supported.

unsupported-accept	Invalid Attribute Accept type is not supported.

service-unavailable	Service Unavailable Service is currently unavailable. Please try again later.

too-many-requests	Service Unavailable Request rate limit per connection reached. Follow detail message for futher instructions.

method-not-allowed	Not Allowed Requested method is not allowed.

unauthorized-access	Unauthorized Unauthorized access.

invalid-authorization-request	Unauthorized Invalid authorization request. Check details message.

access-denied	Unauthorized Please contact us to have your API key enabled for Connections.

no-production-access	Unauthorized Partner has permission to access Sandbox data only. For accessing live Institution data, please contact us via Intercom or email.

account-not-accessible-requires-user-action	Not Accessible An action is required from end-user before account details can be returned.

maintenance-error	Not Accessible Requested resource is currently unavailable due to maintenance on Institution's side.

forbidden-access	Forbidden access Access to this resource is forbidden

institution-not-supported	Institution is not supported e.g. Institution AU00000 is not supported on this endpoint

request-not-valid	Request not valid (403) There have been too many requests for the token endpoint within a 5 minute period from a specific IP address.

bank-statement-new-product	PDF Bank statement new product `title` : "New product requires config." `detail`: "Unable to recognise statement product name."
	note: requires configuration of product name to account type mapping is missing

bank-statement-parsing-error	PDF Bank statement parsing error `title` : "Unable to parse statement." `detail`: "Error parsing statement due to new statement layout for this product."

bank-statement-not-supported	PDF bank statement not supported `title` : "Statement not supported." `detail` : "Statement is not currently supported for this institution - check statement uploaded against correct bank."

bank-statement-invalid	PDF bank statement invalid `title` : "Invalid bank statement." `detail` : "File uploaded is not an official PDF bank statement."

missing-required-field	CSV missing required field CSV header does not contain required field

missing-required-field-value	CSV missing required field value CSV row does not contain value for required field

invalid-field-value	CSV invalid field value Field value is not valid

account-data-differs	CSV account data differs Data for single account differs across rows

empty-file	CSV empty file CSV file has no data rows

row-count-exceeded	CSV row count exceeded CSV row count is above limit

invalid-request-content	PDF/CSV invalid request content (file type) Statement is not valid

request-not-valid	PDF/CSV Invalid request Request too long

Handling Invalid Credentials

invalid-credentials - existing generic title and detail for fallback, where no cases match from below

{
  "title": "verify-credentials",
  "status": "failed",
  "result": {
    "code": "invalid-credentials",
    "title": "Cannot login to target institution, check credentials.",
    "detail": "Cannot login to target institution using supplied credentials. Please check credentials and try again."
  }
}

invalid-credentials - title and detail for scenario: invalid-username-or-password

{
  "title": "verify-credentials",
  "status": "failed",
  "result": {
    "code": "invalid-credentials",
    "title": "Cannot login to target institution: invalid username or password.",
    "detail": "Cannot login to target institution: invalid username or password. Please check credentials and try again."
  }
}

invalid-credentials - title and detail for scenario: locked-account

{
  "title": "verify-credentials",
  "status": "failed",
  "result": {
    "code": "invalid-credentials",
    "title": "Cannot login to target institution: this account is locked.",
    "detail": "Cannot login to target institution: this account is locked. Please contact institution directly."
  }
}

invalid-credentials - title and detail for scenario: multi-factor-authentication

{
  "title": "verify-credentials",
  "status": "failed",
  "result": {
    "code": "invalid-credentials",
    "title": "Cannot login to target institution: multi-factor authentication is not supported.",
    "detail": "Cannot login to target institution: multi-factor authentication is not supported. Please check if multi-factor authentication is enabled on login."
  }
}