Processing times

How long might we wait for a Collect payrequest to process?

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There are a few things to take into considering when looking at processing times.

  • Processing of payments will only occur on Australian business days (Which will exclude weekends, and any public holidays that are observed in Sydney and Melbourne collectively)
  • Any payrequests submitted on a business day before 7pm will likely be credited to your bank account by the end of the day, 2 business days after the payrequests were submitted successfully.

 

Some examples scenarios

Example

Estimated processing time

Payrequest submitted on Monday at 8am

Will likely be credited to partner bank account by the end of Wednesday

Payrequest submitted on Tuesday at 6pm

Will likely be credited to your bank account by the end of Thursday

Payrequest submitted on Friday at 3pm

Will likely be credited to your bank account by the end of Tuesday

 

📘

All payrequests submitted on a business day before 7pm will appear as individual payments on your payers' bank accounts, however will be rolled into one single credit appearing the payee's bank account. This is the account that is supplied to Basiq when payments is enabled.


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